Once you complete the health intake quiz, a licensed clinician will review your information and determine whether an appointment is necessary.

If you are prescribed medication, after your prescription is processed, you will receive tracking information via text and email. Each shipment includes a four-week supply of medication. You’ll have ongoing access to Prime Health’s care team and clinicians for any questions or support. To ensure a continuous supply, please complete the refill form after taking the third dose of your prescription.

If you have questions about progress, side effects, or dosage, you can consult with a clinician at no extra cost.

Prime Health does not accept insurance, but they do accept all major credit cards, including Visa, Mastercard, American Express, and Apple Pay.

You may cancel your subscription at any time.

The program operates on a month-to-month basis with no minimum commitments or contracts, allowing for flexible and easy cancellation.

Please note that once a prescription—whether for the first month or any subsequent month—has been written and sent to the pharmacy, refunds are no longer available.

To cancel your plan, simply log into your portal and select ‘Cancel Plan’ under the Profile tab.

The price of medication and ongoing care will never increase from the initial monthly cost, EVEN IF your dosage increases in subsequent months.

No, you will not be charged if you do not qualify. While billing occurs after you complete the pre-qualification intake quiz and select your medication preference, you will receive a full refund within 24–48 hours if the doctor determines that you are not eligible.

If you have a video appointment and are found ineligible, the appointment will be free, and you will still receive a full refund.